Sunday, March 16, 2014

Regrets from the Met; an Explanation of Yesterday's Silence

According to a statement posted on the Met website, the audio outage in yesterday's transmission of Werther was caused by "a technical problem with the satellite carrying the audio feed." The problem impacted "the majority of U. S. Theaters."

They have posted the final scene so that viewers who were short-changed yesterday can at least hear what they missed. But this final scene needs to be felt in the immediate context of what came before. This offering only reheats yesterday's meal.

I don't think the Met owes us anything. Yes, the drama of placement was about as extreme as one can imagine, but this was the first widespread problem during a live transmission of the HD series. We need to be patient with challenges in return for the amazing insights that the series gives us on a regular basis.

The Met does owe more than a simple apology to its theaters. This blip was the kind of mistake that can happen in an individual theater, especially in multiplex operations where operators have their hands full. The theater in which I watch HD ruined Rusalka by trying to stretch the image. They could not fix it and there was no way to watch it.

Many people in my cinema, and several who wrote to me yesterday thought that the problem was local at the time that it happened. The Met should be prepared with "technical difficulty" messages to inform us if anything like this happens again in the future. 

Quicker response times are important. Imagine trying to appease angered opera fans when no real explanation can be offered. The Met's regrets were directed toward us, but should have been offered to the venues.


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